What are offsets?

These are rewards that represent an amount of money that you can redeem in different Avianca products or services. These rewards are issued in miles or documents (EMD or MPD) in the name of the beneficiary, as applicable. Find out more about the types of rewards and how they work below:

How do we compensate you?

LifeMiles miles redemption Miles with our partners Terms and conditions of use

We give you a voucher that credits you as a beneficiary of a LifeMiles mileage award. You can use it in Spain, USA, London, Chile and other countries. The mileage awards you can redeem them and use them to:

• Buy tickets with Star Alliance airlines, Aeromexico and Iberia. 
• Reserve a car.
• Pay for nights' accommodation. 
• Pay for additional baggage (applies to some countries). 
• Entering Disney amusement parks. 
• Gift certificates. 
• Buy products from the LifeMiles e-store catalogue.

Mileage validity: 2 years. If you earn more miles during this period, we will update the expiry date.

Acquire and accumulate miles with our allies in different establishments.

• Hotel chains. Car rental companies.
• Banks that have co-branded cards.
• Restaurants. 
• Large supermarket chains.

The requirements for use this compensation.

• Reward miles do not count towards your LifeMiles frequent flyer status or any other frequent flyer programme.
• These miles are transferred to your account 4 business days after the issuance of the voucher. Please keep the transaction document until your miles are credited to your account. 
• Miles can only be credited to accounts belonging to the LifeMiles frequent flyer programme. Therefore, they are governed by the LifeMiles terms and conditions. 
• All miles specified on the voucher are credited to a single frequent flyer account. Partial credits are not permitted. 
• For family groups affected by an irregularity, it is possible to request the crediting of miles to a single LifeMiles account of one member of the group. 
• Once you accept this compensation, you cannot exchange it for any other compensation.

Through an EMD or an MPD Conditions of use Conditions for transferring the EMD

The EMD (Electronic Miscellaneous Document) or the MPD (Multiple Purpose Document), is an electronic coupon that the operating company of the flight gives you as payment for compensation.

It represents a specific sum of money that is given to you and you can use it as a means of total or partial payment for services and products of our airlines Aerovías del Continente Americano S.A. (Avianca), Taca Internacional Airlines S.A. (Taca), Líneas Aéreas Costarricenses S.A. (Lacsa), Transamerican Airlines S.A. (known as Taca Peru) or Avianca Ecuador S.A., (the integrated companies).

With this e-voucher you can buy the following products or services.

• Air tickets. 
• Fare differences or penalties for ticket changes. 
• Upgrade to Business Class. 
• Additional baggage. 
• Special services. 
• LifeMiles. 
• Up to 30% of the price of an Avianca Tours travel plan. 
• Administrative fee for ticketing (Europe only)

To assign an EMD you should bear in mind:

• It is essential that you present the physical EMD you received.
• The EMD can only be assigned to family members in the 1st degree of consanguinity (spouse, child, father or mother).
• The documents required for the transfer of an EMD are: photocopy of the identity card of the holder and his/her family member, physical EMD, signed by the holder and his/her family member.
• In order to assign it to the spouse, the following is required: civil registration of marriage, extrajudice or certificate of marital union. 
• It will only be possible to transfer the EMD once, i.e. from the holder to a family member, the receiving family member will not be able to transfer it again. 
• The residual valué generated after the redemption of an EMD shall be subject to the same terms and conditions of the initial EMD, including its validity. This information must be recorded in the residual valué document provided by the employee to the client, specifying that it is generated by way of compensation. 
• The expiry date of the DME shall in all cases be the same as that of the initial document. 
• For the transfer of an EMD in the name of a minor, it shall be signed and authorised by the minor's representative (mother or father) or guardian. 
• The presence of the holder of the EMDis not required for redemption.